Your Customer Service Team
Your customer service team helps take care of changes to your policies, answers billing questions, submits claims, and provides claims assistance.
Each personal insurance client is assigned to one of our team members based on their last name, however if they are unavailable all other team members will be glad to provide the assistance you need.
Mary Jo Hoff
Health Insurance & Group Benefits Department
Direct: 952-896-9524
Mary Jo joined Corporate Four-RC4 in 2006, and has over 16 years insurance industry experience. She specializes in individual health insurance, group health insurance and employee benefits. Mary Jo has both the CIC (Certified Insurance Counselor) and CISR (Certified Insurance Service Representative) designations.
Margaret Woolery
Personal Insurance Customer Service Last Names A-E
Direct: (952) 896-9513
Margaret has been with Corporate Four-RC4 for over 10 years. She is licensed in several states, is CISR (Certified Insurance Service Representative) and has been in the insurance world for 26 years in various capacities.
Trish Fernholz
Personal Insurance Customer Service Last Names K-L
Direct: (952) 806-9288
Trish joined Corporate Four-RC4 in September of 2011. She joined the insurance industry in 1995 and is currently licensed in Property/Casualty and Life/Health combined with her experience in banking and financial services. Trish obtained her CISR (Certified Insurance Service Representative) in 2012.
Lynda Hesse
Personal Insurance Customer Service Last Names M-R
Direct: (952) 896-9531
Lynda is our newest team member as of March 2015. Her career started over 29 years ago with her experience in property and casualty lines and has held her CISR (Certified Insurance Service Representative) designation for 12+ years.
Randy Macey
Personal Insurance Customer Service Last Names S-Z
Direct: (952) 806-9295
Randy is a licensed Minnesota Property, Casualty, Life and Disability Insurance Agent and has worked with all aspects of Personal Lines Insurance in both the agency and company setting since 1996. He has been an employee with Corporate Four-RC4 since October 2003 and currently holds an industry designation as a CISR (Certified Insurance Services Representative). He has also been recognized as the Runner Up for the Minnesota Customer Service Representative of the Year by State Auto Insurance in 2008.