Your Customer Service Team

Your customer service team helps take care of changes to your policies, answers billing questions,  submits claims, and provides claims assistance.

Each personal insurance client is assigned to one of our team members based on their last name, however if they are unavailable all other team members will be glad to provide the assistance you need.

Deborah Stoffel

Commercial Insurance Customer Service

Mary Schmalz

Personal Insurance Customer Service Last Names E-H, U & Z

Jackie Crosser

Personal Insurance Customer Service Last Names A-D

Trish Fernholz

Personal Insurance Customer Service Last Names I-L, N & Y

Trish joined Corporate Four-RC4 in September of 2011. She joined the insurance industry in 1995 and is currently licensed in Property/Casualty and Life/Health combined with her experience in banking and financial services. Trish obtained her CISR (Certified Insurance Service Representative) in 2012.

Lynn Kortbein

Personal Insurance Customer Service Last Names M, O-R

Lynda Hesse

Personal Insurance Customer Service Last Names S, T, V-X

Lynda’s career started over 29 years ago with her experience in property and casualty lines and has held her CISR (Certified Insurance Service Representative) designation for 12+ years.

Mary Jo Hoff

Health Insurance & Group Benefits Department

Mary Jo joined Corporate Four-RC4 in 2006, and has over 16 years insurance industry experience. She specializes in individual health insurance, group health insurance and employee benefits. Mary Jo has both the CIC (Certified Insurance Counselor) and CISR (Certified Insurance Service Representative) designations.